FAQs

Welcome to the Gowlis Help Center! Below are answers to common questions. If you don’t find what you’re looking for, please contact us.

🛒 Ordering

Q: How do I place an order?
A: Browse our products, add items to your cart, and proceed to checkout. You’ll get an order confirmation email after payment.

Q: Can I change or cancel my order?
A: Please contact us within 12 hours of placing your order to request changes or cancellations.

🚚 Shipping

Q: How long does shipping take?
A:

  • Standard Shipping: 5–10 business days

  • Expedited Shipping: 2–5 business days

  • International Shipping: 7–21 business days

Q: Do you ship internationally?
A: Yes, to select countries. If your country isn’t available at checkout, contact us.

🔍 Tracking

Q: How can I track my order?
A: You’ll receive a tracking number via email once your order ships. You can also use our Track Your Order page.

Q: My tracking number isn’t working. What should I do?
A: Tracking may take up to 48 hours to activate. If it still doesn’t work, please contact us.

💳 Payments

Q: What payment methods do you accept?
A: Major credit/debit cards, PayPal, and other secure options available at checkout.

Q: Is my payment information secure?
A: Yes, all payments are processed securely. We do not store your credit card information.

🔄 Returns & Refunds

Q: What is your return policy?
A: Returns are accepted within 14 days of receipt for items in original condition. See our Return & Refund Policy for details.

Q: How do I request a refund?
A: Contact us at gowlisshop@gmail.com with your order number and reason.

🛠️ Products

Q: Are your products true to size?
A: Please check the size guide on each product page.

Q: What if an item is out of stock?
A: Contact us to inquire about restocking.

📞 Contact

Still have questions? Contact us: